Blacklux Operations and Dispatch
Quality and Network Standards

IMPORTANT COMPLIANCE NOTE: The acceptance, taking charge, and execution of the assigned services imply the automatic, full, and binding acceptance of all the general conditions, operational rules, and quality standards listed below, without any exception or reservation.

OPERATIONAL PROTOCOL AND TRACKING (MANDATORY)
- ON-SITE ARRIVAL: It is mandatory to be present at the meeting location 20 minutes before the scheduled time and simultaneously send your GPS position to the operations center.
- SERVICE START: As soon as the client is on board and the vehicle is in motion, the chauffeur must immediately notify the office.
- SERVICE END: Upon drop-off of the client and luggage, the chauffeur must send the final GPS position and promptly confirm that the destination has been reached.

Service Requirements
• Airport wait time: 1 hour, and 90 minutes for transcontinental flights.
• Hotel wait time: 15 minutes
• Each passenger must have an individual seat and be able to carry one standard
suitcase
• Each seat must be equipped with a working seatbelt
• Vehicles must have functioning air conditioning and heating systems
• Luggage must be securely stored and separated from passenger seating areas
• Vehicles must be equipped with all required safety equipment
• Both the vehicle and transport company must comply with all applicable local
laws pertaining to commercial passenger transport and possess all necessary
licenses and insurance

QUALITY AND SERVICE STANDARDS
- DRESS CODE: Full black suit, crisp white shirt, conservative dark tie, and polished black dress shoes (mandatory).
- LANGUAGE SKILLS: Chauffeur must be fully fluent in English and maintain professional communication at all times.
- ONBOARD AMENITIES: Complimentary bottled water in glass bottles (one per passenger), refreshing wipes, and active, free Wi-Fi access must be provided.
- VEHICLE CONDITION: Pristine vehicle status (inside and out).
- AIRPORT MEET AND GREET: It is mandatory to be present at the arrivals gate equipped with a tablet. The screen must display the official Blacklux logo (the image file will be provided by the company upon request) and the client name clearly and legibly. The use of paper signs or handwritten sheets is strictly forbidden.

BAN ON SUBCONTRACTING (ASSIGNMENT TO THIRD PARTIES)
The assigned service is strictly personal and cannot under any circumstances be assigned or subcontracted to third parties without prior written authorization, sent exclusively via email, by the Blacklux operations management. Any unauthorized violation will result in the immediate revocation of the service, cancellation of the payment, and permanent suspension of the supplier account.

FINANCIAL DETAILS AND PAYMENTS
The specified rate represents your net payout (agency commission already deducted). Payment is collected upfront and credited upon successful completion of the service, in strict accordance with standard Blacklux payment terms.

CANCELLATIONS AND ACCOUNT RATING
Cancellations over 120 hours do not incur financial penalties. However, driver-initiated removals negatively impact your internal Account Quality Score and restrict future dispatch allocation.

Terms of Service and Compliance: Executed in strict compliance with the Blacklux General Conditions for Ground Transportation Services, the Quality Specification Manual, and the official Approval Specifications. By confirming and executing this service, the Supplier declares to have fully reviewed, understood, and unreservedly accepted all the aforementioned regulatory documents, which are deemed tacitly signed upon assignment acceptance.